Well done Choice Hotels!

Perhaps all I needed was to get to the right person.  Here is the response from Shawna:

Mr. Young,

I apologize for the confusion regarding your E-rate submission.  I was able to change your rate for your reservation at the Comfort Suites Paradise Island for July 23 for four nights. 

Thank you for bringing your concerns to our attention, we appreciate your patronage.

Respectfully,

Shawna-Customer Service Supervisor