Wednesday, April 20, 2011

Reply to Email #2 From Choice

Jack - Choice's guarantee is grossly misleading at best.  I happen to be staying four nights - the rate that expedia/orbitz etc. gave me for my dates is the only one they had on offer.  If Choice chooses to call this a package, then I believe they should clarify what package means in the terms and conditions. 

I had always intended to stay at the Comfort Suites, but now I am seriously considering cancelling and staying elsewhere in Nassau.  I refuse to support companies that mislead customers.

I appreciate that you are just communicating your policy, but Choice needs to do a better job doing on its website if they are not going to waste people's time.

Even more frustrated,

Mr Young
(***) *** ****

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