My response to Jack's email:
Jack [or whomever]:
"Negotiated rates and any other rates not available to the public, such as group rates, package rates, coupons, motor club, membership rates (including AARP) and Government Rates;"
With respect, the relevant clause in your guarantee states "and other rates not available to the public". Expedia/Orbitz etc. rates are indeed available to the public. Additionally, nowhere else in your terms and conditions do you qualify the term "negotiated rate". Therefore, the submitted rate should not be disqualified.In my opinion, your legal department needs to update your 'terms and conditions' page or Choice needs to stand behind what it currently says. Why waste everyone's time with such a misleading statement?
Frustrated,
Mr Young
(***) *** ****
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