Thursday, May 19, 2011

For Posterity

Many thanks to Christopher Elliott for airing my experience and asking his readers to vote on whether I should remove this blog.  Overwhelmingly (83% to 17%), the recommendation was that I should keep this blog in place.  Here is the article:
http://onyoursi.de/2011/05/should-i-delete-my-customer-service-blog/

I have to say, I was happy with the result because I had been leaning in that direction anyway.  Choice Hotels had honored their guarantee, but the wording of their response had done little to indicate to me that this was all just a big misunderstanding.  Indeed, in booking another part of my trip, I again found a cheaper rate on a non-Choice site ... but this time, rather than put on the gloves for another round, I simply booked elsewhere.

Still, Choice Hotels did indeed honor their guarantee and, with any luck, my stay at the Comfort Inn will be more more enjoyable than the booking process that got me there!

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